Help & Support

We're here to help! Below you'll find answers to common questions and ways to contact us.

Frequently Asked Questions (FAQs)

1. How do I place an order?

To place an order, simply browse our website, add items to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment details to complete your purchase.

2. How can I track my order?

Once your order has been shipped, you will receive a confirmation email and SMS with a tracking / transaction number. You can use this number to track your order on the Active Orders Tab in your page.

3. What payment methods do you accept?

We accept the following payment methods:

  • Credit/Debit Cards (Visa, MasterCard, etc.)
  • Mobile Money (MTN, Vodafone, AirtelTigo)
  • Bank Transfers

4. How do I return or exchange an item?

Please refer to our Refund Policy for detailed instructions on how to return or exchange an item. If you have any questions, feel free to contact us.

5. What is your shipping policy?

We offer standard and express shipping options. Delivery times vary depending on your location. For more details, visit our Checkout Policy page.

Contact Us

If you can't find the answer to your question in the FAQs, our support team is here to help. You can reach us via:

Business Hours

Our customer support team is available during the following hours:

  • Monday - Sunday:
    • Day: 7:00 AM - 6:00 PM
    • Night: 6:00 PM - 3:00 AM

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