1. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

• Items must be returned in unused and original condition, with all tags and packaging intact.
• Items must be returned with a copy of the original receipt or proof of purchase.
• Sale items are only eligible for a refund if they are unworn/unused and have all tags attached. For some sale items, we may only offer store credit.

2. Non-Refundable Items

The following items are not eligible for refunds unless they are defective or damaged upon receipt:

• Perishable goods
• Downloadable products
• Personalized or custom-made items

3. Return Process

To initiate a return, follow these steps:

1. 1. Contact our customer service team at +233 303 976 585, +233 303 976 594, or refund@vimatone.com to request a return.
2. 2. Once your return is approved, we will provide you with a return shipping label (if applicable) or return instructions.
3. 3. Carefully pack the item(s) you are returning and securely attach the return label (if provided).
4. 4. Ship the package back to us at the following address:
   
   Vimatone
   GPS: NT-0002-0896
   Address: TAMALE-GHANA
   Email: refund@vimatone.com
   Contact: +233 303 976 585
   Contact: +233 303 976 594

4. Refunds

Once we receive your returned item, the following will apply:

• We will inspect the returned item and notify you of the approval or rejection of your refund.
• If approved, a full refund will be issued to your original payment method within 24 hours of the following working days.
• Shipping costs are non-refundable unless the return is due to our error (e.g., incorrect item shipped).
• In the case of partial returns from an order that received free shipping, the original shipping cost may be deducted from the refund amount.
• Customers are responsible for the cost of return shipping unless the return is due to an error on our part.

5. Late or Missing Refunds

If you haven’t received your refund within the specified time frame, please:

• Check your bank account or payment method again.
• Contact your credit card company or payment provider.
• If the issue persists, contact us at refund@vimatone.com.

6. Contact Us

If you have any questions about our refund policy, please don’t hesitate to contact us:

• By email: refund@vimatone.com
• By phone: +233 303 976 585 or +233 303 976 594
• By visiting our website: Contact

7. Changes to This Refund Policy

We may update our Refund Policy from time to time. We will notify you of any changes by posting the new Refund Policy on this page.

You are advised to review this Refund Policy periodically for any changes. Changes to this Refund Policy are effective when they are posted on this page.

8. Thank You

Thank you for shopping with Vimatone. We appreciate your trust in us and are committed to providing you with the best shopping experience.